Purchasing and Returns

1. How do I place an order on the website? Can I change my order during checkout? 8 found this answer useful
Simply add the items you would like to purchase to your cart.

Each time you add an item to your cart, you will be shown your shopping cart. On this page, you can remove items or change quantities.

To check out, click on the "Proceed to Checkout" button.

To add more items to your cart, click on the "Continue Shopping" button.

You can choose to checkout anytime by clicking on the "Checkout" button in the top right hand corner of the site.

During checkout, you will be asked to provide:
  • Your e-mail address
  • Your credit card billing address
  • The address you want to ship to
  • Your credit card type, number and expiration date

If you are on the checkout page and want to modify your order, go back to the Shopping Cart page.
2. How can I be sure my order has been received? 14 found this answer useful

When you submit your order you will be given an order reference number. You will also receive a confirmation email within 24 hours. This email includes the reference number as well as a customer service telephone number should you have any questions.

3. How long will it be before I receive my order? 89 found this answer useful
Our delivery guidelines are:

  • Sydney metro: 2-3 business days
  • Other NSW: 2-4 business days
  • Brisbane, Canberra, Melbourne and Adelaide metro area: 2-5 business days
  • Other Capital & Regional areas: 3-10 business days

Over 95% of orders shipped by Australia Post arrive within these delivery times.
4. What payment methods do you accept? 43 found this answer useful

Whether you are placing your order over the web or over the phone with one of our friendly sales agents at our call centre, we accept Visa, Mastercard and American Express.  

5. When will my credit card be charged? 42 found this answer useful

Your credit card will not be charged until your order is shipped

6. Are there other ways to place my order? 32 found this answer useful
Yes. If you prefer not to order online, you can call us on 1300 785 810.
7. What if an item I’ve ordered is out of stock? 10 found this answer useful

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total. Please call 1300 785 810 anytime with any questions about out-of-stock items.

8. I'm nervous about using my credit card online. Is my order secure? 15 found this answer useful

Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.

9. How much will I be charged for postage and handling? 37 found this answer useful
Standard postage and handling charges are as follows:

Extra Large Deluxe Kits, Regular Deluxe Kits & Regular Basic Offer - $9.99
All other orders are charged at a flat postage and handling fee of $12.99.

NB: These are standard postage and handling charges only. Postage and handling may differ based on the offer you take up. Please check the postage and handling charges displayed on screen.
10. What if I’m not happy with the product? 43 found this answer useful
Chaz Dean is backed by a 60 day money back guarantee. Simply try Chaz Dean for up to 60 days (from date of purchase). If you are not totally satisfied with the results, simply return the bottles - even if they are empty, within 60 days of purchase - for a complete refund of the purchase price (less postage and handling). Simply contact our friendly Customer Care Consultants on 1800 500 903 to arrange a replacement or return. Your Customer Care Consultant will provide all necessary details to process your request.


11. How do I cancel my account? 92 found this answer useful
Please call our Customer Care team on 1800 500 903.
12. Can I buy WEN from a retailer? 53 found this answer useful

No, WEN by Chaz Dean is only available online here or by calling 1300 785 810.

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